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Sony Clie TG50
updated by ajp, 2005-05-11

Bought about two weeks ago a used TG50 without software CD or other Supplementary. Wanted to change from my good old Psion 5mx pro to a new Handheld. An interesting adventure with lots of Problems!

An Article from Andreas from Linz / Austria

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Looking for Suplementaries / Contact with Sony Support

What I realized only after buying was, that also the Production of the Clie is stopped buy Sony already! Searching buy Google I tried to find at least the Software CD to synchronice the TG50 with the PC. Some emails to Sony Austria, some Phone calles to Sony Austria led me to a Vaio support center somewhere in northern Germany.

None of them was able to organize and send at least an Software CD! Friendly Call Center agents regreted not having any supplementaries like Cradle, Handbooks, CD or any other thing. The only help was the email adress of the european Sony Vaio support. My email to them was answered by a phone call of a friendly agent from Brussel. He asked me all my personal dates and from the Clie to register and to send a copy of the bill. Then he could send me a CD for 20,- Eur! But no other things! They have not any suplementaries for a product which is only 1 1/2 years old!

After my first mailing with the bill as jpg attachment I didn´t hear anything from Brussel. After another email the friendly man again phoned me to tell me, that he didn´t receive the email with the bill, only the second one!? So another email sending the bill a second time! Since then to sign of life from Brussel!
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